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TKSTAR TRACKER
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FAQ Homepage >>FAQ


1,How to set the device connected to the server ?
Every sim card carrier has own APN content, there are two methods to find out apn content : check sim card carrier on internet or put sim card into cell phone to find check APN
Two steps to set apn:
1), Turn on gprs function by sending command “gprs123456”
2),Set apn by sending command “apn123456 content” , “apnuser123456 content” ,”apnpassword123456 content” , pls note the content come from sim card carrier , there are small blank after 123456 in very command.


2,Why dose GPS tracker turn off automaticly ?
device default is working five minutes ,will turn of GPRS and GPS ,and go to sleep mode for saving battery.
Call the device or send any SMS to wake device up,and device will wake up to work for 5 five minutes ,then go to sleep mode again.
There are three working modes on tracker:
1. Sleeping mode by time: by sending command “sleep123456 time”
The device fall into sleep after 5 minutes working
This mode is also factory setting mode , you can wake it up by calling device;if you want real live tracking with no sleep , turn off this function by sending command “sleep123456 off”
2.Wake up by shock mode
Sending command “sleep123456 shock” to get into this mode
3. Real live tracking mode
Sending command” sleep123456 off” to get into this mode 

3,Why does the device show wrong position when the device is online in platform?
1). No GPS signal ,but the device can get LBS location, should put the device on the window or outside to get GPS signal , the blue light is solid on in this situation, the green light flash
 
4,Why does the device can’t be on line ?
1)  APN setting is wrong
2) GPRS is off ( the green light is off or solid on )
3)  IP and port was changed by somebody
  
5,Why send SMS to device,no response?

Follow below steps to check
1)be sure SIM CARD is GSM card,(as device works based on GSM net work.)
2) Call the device,if it says busy,means device is reading card,and working.
If it says device is power off or out of service,means sim card do not insert correct ,device does
not read card,need to take out sim card and re-insert,and turn on the device.
3)be sure when put the sim card,  the device is off,after then turn on device --SHOULD BE THIS ORDER( if turn on device first,then put sim card, need to restart device)

First of all,need to check if device has read card or not.if device does not read card,it will not reply any SMS.

 

 

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